Frequently Asked Questions
How much is shipping?
Shipping is weight based, so add all products and go the cart page. There you can calculate the shipping cost for your location.
How long does it take normally for my package to arrive?
DHL Express delivers your package normally within 4 business days worldwide. Shipping times estimates are also shown in the cart.
Note: if you order on a friday, your packages will at the latest be shipped monday.
Is tax or customs included?
The products are sent with no tax and no duty paid. This because the rules are very different from country to country. Please be aware of the duties and or tax for your country, and pay the duties for your package. A customs fee from DHL may also apply.
Where do you ship to?
– We ship to all countries as a ground rule. Exceptions are we are not allowed to export to countries with an ongoing war or unstability.
Where do you ship from?
– We are located in Bergen, Norway – and we ship our outgoing packages with DHL and Norwegian Post.
When is my order shipped?
– We ship out orders 5 days a week (monday-friday) during our office hours in our timezone (CET +1). If you for example put in your order on a friday, your order will most likely be shipped monday. We will always do our best to send orders out as quickly as possible.
Are my credit card detail stored securly?
– Yes! We do not handle your credit / bank card detail, as this is handled by our payment partners in a secured and encrypted transaction.
Do i need an account to shop?
– Yes, you must register to shop with us.
Do you have sales or coupons?
Can i ask you to add a specific product?
– Yes, of course! Use our form here, to get in contact with us, and we will add the product as long as this is avaiable to us.
My products is damaged upon arrival
– We are very sorry if something is damaged under transport – Please contact us using our chat service (bottom left corner), and remember to attach photos of the damages – and we will do our best to resolve the matter.
Can i order items that are illegal in my country?
– It is customers responsibility to check that the items ordered can be imported into you country. Packages that are stopped in customs for this reason, will be customers reponsibility, and will not be refunded unless returned undamaged (Shipping is non-refundable when package is stopped for this reason).
There is a problem with my order
– If there is anything wrong with your order, contact us immediately by text message (or call, but please use text message first) to our phone number (found at top of your screen, or in about us section) before item is started packing/shipping. You will receive confirmation regarding your order.
Didn’t you find an answer to your question – don’t worry. Please use the chat function to get in touch with us. If we are offline, we will be with you with an answer as soon as possible.